Privacy Policy – ZELL Aesthetic Clinic
ZELL Aesthetic Clinic (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our clinic, use our website, or engage with our services.
By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information You Provide
When you book a consultation, receive treatment, or contact us, we may collect:
- Full name
- Date of birth and age
- Contact information (phone number, email address, physical address)
- Medical history and health information relevant to aesthetic treatments
- Treatment records and clinical notes
- Photographs (before/after treatment images, if consent is provided)
- Payment and billing information
- Insurance details (if applicable)
- Emergency contact information
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
Medical and Treatment Purposes
- Providing aesthetic treatments and medical services
- Assessing your suitability for specific treatments
- Maintaining accurate medical records
- Monitoring treatment outcomes and follow-up care
- Ensuring your safety during procedures
Administrative Purposes
- Scheduling and managing appointments
- Processing payments and billing
- Communicating appointment reminders and confirmations
- Responding to inquiries and providing customer support
Legal and Regulatory Compliance
- Complying with healthcare regulations and legal obligations
- Maintaining records as required by UAE healthcare laws
- Protecting against fraud and unauthorized transactions
- Sending promotional offers and treatment updates
- Sharing clinic news and educational content
- Conducting patient satisfaction surveys
How We Share Your Information
Healthcare Providers
- With medical professionals involved in your care
- With laboratories or diagnostic facilities for testing purposes
- With referring physicians (with your consent)
Service Providers
- Payment processors for billing and transactions
- IT service providers for data storage and security
- Appointment scheduling platforms
- Marketing service providers (only if you’ve consented to marketing communications)
Legal Obligations
- When required by law or legal process
- To comply with regulatory requirements
- To protect our legal rights or defend against legal claims
- In response to lawful requests from government authorities
Business Transfers
In connection with a merger, acquisition, or sale of assets (your information would be transferred subject to the same privacy protections)
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Secure storage of physical medical records in locked facilities
- Encrypted digital data transmission
- Access controls limiting who can view your information
- Regular security assessments and updates
- Staff training on data protection and confidentiality
However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
Medical Records
Medical records and treatment documentation are retained in accordance with UAE healthcare regulations and professional standards, typically for a minimum of 2 years.
Marketing Data
If you’ve consented to marketing communications, we retain your contact information until you withdraw consent or request deletion.
Inactive Accounts
Information from inactive patient accounts may be anonymized or deleted after [X years] of inactivity, except where retention is required by law.
Your Rights
Right to Access
You may request a copy of the personal information we hold about you.
Right to Correction
You may request that we correct inaccurate or incomplete information.
Right to Deletion
You may request deletion of your personal information, subject to legal and regulatory retention requirements.
Right to Restrict Processing
You may request that we limit how we use your information in certain circumstances.
Right to Object
You may object to certain types of processing, such as marketing communications.
Cookies and Tracking Technologies
Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand how visitors use our website
Marketing Cookies: Used to deliver relevant advertisements (only with your consent)
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Third-Party Links
Children's Privacy
International Data Transfers
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending an email notification (if you’ve provided your email address)
- Displaying a notice at our clinic
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
ZELL Aesthetic Clinic
Unit 219, Block D, Al Razi Building 64 Dubai Healthcare City Dubai, UAE
Email: info@zellaesthetic.ae
Phone: 044 74 66 88
For data protection inquiries, please mark your communication as “Privacy Request” to ensure prompt handling.